1. Introduction

Set Focus is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. Collection of Personal Information

We may collect personal information including your name, contact details, date of birth, medical history, and other information relevant to your psychological care or workplace services. Information is collected through our intake forms, emails, phone calls, online bookings, and during therapy or consultation sessions.

3. Use of Personal Information

We use your personal information to:
- Provide psychological services, training, and support
- Communicate with you regarding appointments or services
- Maintain accurate clinical records
- Improve our services
- Comply with legal obligations

4. Disclosure of Personal Information

Your personal information will not be shared without your consent, except when required by law, such as where there is a risk to your safety or the safety of others. In some cases, de-identified information may be used for research or service evaluation purposes.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. This includes secure digital storage, password protection, and limiting access to authorised personnel only.

6. Access and Correction

You may request access to your personal information or ask us to correct any inaccuracies. Please contact us in writing, and we will respond within a reasonable timeframe.

7. Third-Party Services

We may use third-party services (e.g., booking platforms, video conferencing tools) that collect or process information. We ensure these services comply with relevant privacy standards.

8. Website Analytics and Cookies

Our website may use cookies and analytics tools to improve user experience. No personal information is collected through cookies unless you provide it voluntarily.

9. Telehealth

If you access our services via telehealth, we ensure platforms used are secure and confidential. However, we advise you to use a private space and secure internet connection during sessions.

10. Complaints

If you have concerns about how your personal information is handled, please contact us at info@setfocus.com.au. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to this Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.